There’s no pleasing some people. But that doesn’t mean you shouldn’t have a red-hot go at turning negative reviews into positive customer experiences. The success of your trades business may depend on it, writes Kellie Byrnes.
In a world where customers expect service anywhere and anytime, business owners need efficient customer relationship management (CRM) processes to stay ahead of the curve. Here’s how.
Are you reluctant to use the phone to communicate with customers? Many people fear being seen as one of ‘those annoying callers’, but that doesn’t stop it from being one of the most effective methods of communication for business.
The Bespoke Corner has all the hallmarks of a classic tailoring business: style, service and more swatches than you can poke a stick at. It’s what sets the brand apart that makes the business a success.
Many of them would prefer working wifi over a working toilet and they’re set to be 40 percent of your customers within two years: meet Gen Z.
If you own a restaurant or café, it’s likely that you’ll have to handle customer complaints at some point – but it’s how you handle them which can set your business apart.
The ABS Australian retail sales report has arrived, revealing this key industry continues to be dogged by a lack of growth in turnover. But that doesn’t mean individual retailers can’t buck the trend.
We’re all living in a busy world with information overload – so it’s never been more important to keep things simple to keep the sale.
If there’s a “tech-lash” underway, it’s businesses that embrace their humanity who will end up on top – and that’s great news for SMEs.